Despite how simple this concept may appear to be at first, when one looks closer it becomes apparent that there is no universal definition to describe this method, and becoming proficient means hard work in practical terms. If listening habits vary across cultures, then this is likely to be the case for active listening techniques too.Īctive listening can be considered one of the more challenging skills in the field of communication. However, when it comes to communicating across cultures, Lewis (2006) argues that there are differences in listening habits which can lead to miscommunication if one is not fully aware of how to bridge potential gaps. Rogers and Farson (1987) answer this rather eloquently by stating that ‘listening builds deep, positive relationships and tends to alter constructively the attitudes of the listener (.) Listening is a growth experience’.Īs the receiver’s feedback tells the sender what/how the message has been understood, this allows the sender to make the required adjustments to make him/herself clearly understood hence making (or breaking) the relationship and communication cycle/flow.Įffective listening (paired with an effective method of sending the message) essentially leads to more worthwhile contributions and more open communication.īecoming more actively involved and more mindful in the listening process can help us become better communicators. Photo by Belinda Fewings on Unsplash Why are Listening Skills Important? However, successful communication is in fact a two way process whereby the receiver plays an equally important role because of the emphasis on the sender and the message, listening is often a technique in communication that remains underappreciated. In interpersonal communication the emphasis is usually placed on the speaker or sender relaying the message. Once you have your list, keep it handy as you will need it in a minute! To start with, I would like you, the reader, to briefly list 3 ways in which you demonstrate active listening. Here we want to explore communication skills but from the receiver’s point of view – by focusing on listening. They usually include tips on how we can communicate clearly, exercises on how to build up cultural knowledge, strategies on how to act appropriately and adapt one’s communications style. In cross-cultural training, on videos and in guides, such as our free Cultural Awareness Handbook, the focus on communication skills is usually from the point of view of the 'sender', i.e. However, active engagement may differ across cultures. 'Active listening' is a communication skill crucial to doing cross-cultural business.Īs a skill, it requires the listener to become attuned with the speaker in order to confirm what they have heard and moreover, to confirm the understanding of both parties.
0 Comments
Leave a Reply. |